Privacy Policy

📋 Introduction

This Privacy Policy describes how pklu ("we", "us", or "our") collects, uses, stores, and shares personal information when you visit or use the pklu.bio platform. It applies to all users, including visitors who browse our site without registering and registered members who actively use our gaming services.

By accessing pklu and providing your information, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately and contact our support team if you wish to request deletion of any previously submitted data.

📥 Information We Collect

We collect information in two broad categories: information you provide directly to us, and information we collect automatically when you use our platform.

• Registration data: full name, date of birth, email address, mobile number, and preferred payment method when you create a pklu account.
• Identity verification documents: national ID card, passport, or other government-issued photo ID submitted for KYC compliance.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. masked bKash or Nagad account numbers), and transaction history.
• Usage data: pages visited, games played, session duration, bet history, click patterns, and in-app navigation sequences collected automatically via server logs and analytics tools.
• Device and technical data: IP address, browser type, operating system, device model, screen resolution, and referring URL collected when you access the platform from Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh.

We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data unless specifically required by applicable law or regulatory authority. All data collection is proportionate to the purposes stated in this policy.

⚙️ How We Use Your Information

pklu uses the personal data we collect strictly for the purposes listed below. We do not sell, rent, or trade your personal information to third-party marketers under any circumstances.

• Account creation, authentication, and management: to register and maintain your pklu account securely.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, and other supported methods, and to process withdrawal requests.
• Identity and age verification (KYC): to confirm you are at least 21 years old and to comply with anti-money-laundering obligations.
• Platform improvement and personalisation: to understand how players in Bangladesh use pklu and to tailor the gaming experience, promotions, and content recommendations.
• Responsible gaming monitoring: to detect patterns of excessive play or potential problem gambling and to trigger intervention tools where appropriate.
• Customer support and dispute resolution: to respond to your queries, process complaints, and investigate any disputed transactions or game outcomes.

⚖️ Legal Basis for Processing

We process your personal data under one or more of the following lawful bases, depending on the nature of the processing activity:

• Contractual necessity: processing required to provide the gaming services you have registered for, including account management, payment processing, and game delivery.
• Legal obligation: processing required to comply with applicable laws, including anti-money-laundering regulations and age-verification requirements under Bangladeshi law.
• Legitimate interests: processing for fraud prevention, platform security, internal analytics, and responsible gaming monitoring — where such processing does not override your fundamental privacy rights.
• Consent: where we send you optional marketing communications about promotions, bonuses, or new games — you may withdraw consent at any time by contacting our support team.

🤝 Sharing Your Information

pklu does not sell your personal data. We may share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Service providers: trusted third-party vendors who assist in operating our platform, such as payment processors (including bKash and Nagad gateway integrations), KYC verification services, and cloud hosting providers. These vendors are bound by strict data-processing agreements.
• Legal and regulatory authorities: if required by law, court order, or regulatory directive, pklu may disclose your personal data to relevant Bangladeshi authorities or law enforcement agencies.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of pklu's business, your data may be transferred to the successor entity, subject to equivalent privacy protections.
• Fraud and security: we may share data with fraud prevention networks and security partners when we detect or suspect fraudulent activity, money laundering, or threats to platform integrity.

🍪 Cookies & Tracking Technologies

pklu uses cookies and similar tracking technologies to provide core platform functionality, measure performance, and improve your experience. The table below summarises the types of cookies we use:

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in and using core platform features. pklu does not use third-party advertising cookies or cross-site tracking pixels.

🗂️ Data Retention

pklu retains your personal data for as long as your account remains active and for a defined period thereafter, in order to fulfil our legal, regulatory, and contractual obligations. Specifically: account and transaction data is retained for a minimum of 5 years from the date of account closure to comply with applicable financial record-keeping laws; KYC documents are held for the same period; and usage logs are typically anonymised or deleted within 13 months of collection.

When your data is no longer required for any active purpose, pklu will securely delete or irreversibly anonymise it. You may request early deletion by contacting our support team, subject to our overriding legal retention obligations.

🔒 Data Security

pklu employs industry-standard security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields (including payment credentials and ID documents), role-based access controls limiting which staff members can view personal data, and regular security audits of our platform and third-party integrations.

Despite our best efforts, no method of internet transmission or electronic storage is 100% secure. If you become aware of any security vulnerability or suspect that your account has been compromised, please notify us immediately at [email protected] so we can take prompt action to investigate and remediate the issue.

🙋 Your Rights

As a user of pklu, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team with a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days.

• Right of access: you may request a copy of the personal data we hold about you, including how it is being used.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: you may object to our processing of your data for direct marketing purposes at any time, with immediate effect.
• Right to data portability: where technically feasible, you may request your data in a structured, commonly used, machine-readable format for transfer to another service.

pklu will not discriminate against you for exercising any of your data rights. We may need to verify your identity before fulfilling a data request to prevent unauthorised disclosure.

🔗 Third-Party Links

pklu's platform may occasionally reference external resources, game providers, or payment partners. Any third-party website or service you access via such a reference operates under its own independent privacy policy, over which pklu has no control or responsibility. We encourage you to read the privacy policy of any third-party service you use in connection with your pklu account.

🔞 Children's Privacy

pklu is strictly an adult-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a minor has registered an account or submitted personal data, we will immediately suspend the account, delete all associated data, and take appropriate steps to prevent further access. If you believe a minor has accessed pklu, please contact us immediately at [email protected].

✏️ Changes to This Privacy Policy

pklu may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will post the revised policy on this page with an updated effective date and, where feasible, notify registered users by email. We encourage you to review this page periodically. Your continued use of pklu after any changes are posted constitutes acceptance of the revised policy.

✅ Our Privacy Commitments

📧 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pklu handles your personal data, please reach out to our support team. We are committed to responding promptly and transparently to all privacy-related enquiries from Bangladesh players and users worldwide.

Email: [email protected] (plain text only — not a clickable link)